Robot Support Services & Automation Troubleshooting

Keep your industrial robots running at peak performance with IRH's comprehensive support services. Our experienced automation engineers provide rapid troubleshooting, diagnostics, and repair solutions for all major robot brands including Epson, ABB, FANUC, Universal Robots, igus ReBeL, and more.


Whether you're dealing with hardware malfunctions, code errors, or movement path issues, our remote and on-site support services get your automation systems back online quickly and efficiently.

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Why Choose IRH for Robot Support?

  • Multi-Brand Expertise

    Unlike manufacturer-specific support, IRH engineers have experience working on all major robot brands. This brand-agnostic approach means faster problem resolution and consistent support across your entire automation fleet.

  • Rapid Response Times

    • You'll be connected with an engineer whose competencies meet your needs within 1 business day (or less!)
    • Remote diagnostics and troubleshooting get your robots back online faster. But if needed, on-site support can be scheduled.
    • Temporary workarounds provided while permanent solutions are developed

  • Cost-Effective Solutions

    • Transparent hourly pricing with no hidden fees
    • Focus on root cause resolution, not temporary fixes
    • Preventive maintenance recommendations to reduce future issues
    • We can also provide training to prevent recurring problems
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IRH Service at a Glance

Brand-Agnostic

Software Troubleshooting & Debugging

- Robot program code review and debugging
- Path optimization and collision detection
- Safety system configuration
- HMI interface troubleshooting
- PLC integration problem solving

Industries We Support

- MedTech & Pharmaceutical R&D: Clean room automation, precision dispensing, assembly systems
- Electronics & PCB: Pick and place systems, dispensing robots, testing automation
- Packaging & Food: Packaging robots, palletizing systems, conveyor integration
- Aerospace & Defense: Precision assembly robots, composite manufacturing automation

Maximize Your ROI

- Movement Path Optimization
- Cycle time reduction analysis
- Joint angle optimization
- Trajectory smoothing
- Speed and acceleration tuning

Service FAQs

What types of robots do you support?

IRH provides support for all major industrial robot brands including Epson, FANUC, Universal Robots, igus ReBeL, KUKA, Yaskawa, Stäubli, and more.

We work with both traditional industrial robots and collaborative robots (cobots), as well as PLCs.

How quickly can you respond to support requests?

For remote support, we typically respond within 1-business day, but within 4 hours for emergency requests submitted during business hours.

Do you provide support for custom robot applications?

Yes, our engineers can trouble custom automation applications, whether or not we installed the system.

Can you help with robot programming issues?

Absolutely! That's IRH's bread and butter.

Our support services include code debugging, program optimization, and integration troubleshooting. We work with all major robot programming languages and development environments.

What information do you need to start troubleshooting?

To begin remote diagnostics, we typically need robot model information, error codes or symptoms, recent changes to the system, and remote access capabilities when available. Our engineers will guide you through the information gathering process.

Do you offer preventive maintenance services?

Yes, we can provide preventive maintenance including system health checks, performance optimization, and backup procedures.